Last updated: August 19, 2026
At Pure Little Glitty, some of our physical products are made and fulfilled by third-party production partners. This page explains how production and shipping work for physical orders placed through our website.
Digital products are delivered electronically and are not subject to physical shipping.
1. Order Processing and Production
Physical products may be made to order after you complete your purchase.
Because products may require manufacturing or printing before they are shipped, production time is separate from shipping time.
Estimated production and delivery times may vary depending on the product, destination, production partner, shipping method, holidays, and other circumstances.
The estimated timeframe shown on the product page or during checkout should be used as a guide rather than a guaranteed delivery date.
2. Shipping
Once your order has completed production, it will be handed to the applicable shipping carrier for delivery.
Available shipping methods and estimated delivery times are displayed during checkout where applicable.
Delivery times can vary depending on:
- Destination country
- Shipping method
- Production time
- Shipping carrier
- Customs processing
- Public holidays
- Weather
- Unexpected transportation delays
We cannot guarantee a specific delivery date unless a specific delivery date is expressly stated at checkout.
3. Tracking
Where tracking is available, tracking information may be provided once the order has been shipped.
Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.
4. International Orders
We may accept orders from customers located in different countries.
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where such charges are not collected during checkout, the customer may be responsible for paying applicable customs duties, import taxes, or other charges required by the destination country.
Customs policies and charges vary between countries, and Pure Little Glitty cannot control the decisions or fees imposed by customs authorities.
5. VAT and Taxes
Applicable taxes and VAT may be calculated and collected at checkout where required.
The treatment of VAT, sales tax, customs duties, and other taxes may depend on the customer’s location and the applicable laws.
Any charges imposed by a destination country’s customs authority that are not collected at checkout may be payable by the recipient.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your shipping information before completing your purchase.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.
Additional shipping costs may apply if an order needs to be reshipped, where permitted by applicable law.
7. Delayed Shipments
Occasionally, an order may take longer than the estimated delivery timeframe because of circumstances outside our reasonable control.
These may include:
- Customs delays
- Shipping carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Production delays
- Unexpected logistical issues
If your order appears to be significantly delayed, please contact us with your order number so that we can review the available information and help determine the next steps.
8. Lost or Damaged Packages
If your package appears to have been lost in transit or arrives damaged, please contact us as soon as possible.
For damaged packages, please provide photographs of the product and packaging where possible.
We may need this information to investigate the issue with the relevant production or shipping partner.
Depending on the circumstances and applicable consumer law, we may arrange a replacement, refund, or another appropriate remedy.
9. Delivery Estimates
Any production or delivery timeframe displayed on our website is an estimate rather than a guarantee.
We are not responsible for delays caused by shipping carriers, customs authorities, weather, public holidays, or other circumstances outside our reasonable control.
This does not affect any mandatory consumer rights that apply to your purchase.
10. Contact Us
If you have questions about your shipment or believe there is a problem with your delivery, please contact us through our Contact page: https://purelittleglitty.com/contact/
Please include your:
- Name
- Order number
- Email address used for the purchase
- Shipping address
- Description of the issue
- Tracking number, if available
We will review the information and respond as soon as reasonably possible.